Covid-19 Protocol at the Sony Auditorium

In order to guarantee the greatest possible safety from Covid-19 for the audience attending concerts at the Sony Auditorium, the Reina Sofía School of Music has taken the following measures:

• It is recommended to wear a mask at all times. In addition, there are hydroalcoholic gel dispensers at various points.
• Entry and exit must be done in an orderly manner. It is recommended to arrive with more time than usual. The public must pay attention at all times to the instructions given by the hall staff.
• All tickets must be reserved/purchased online. Paper tickets are not available. The reception team will offer assistance on the process to the public that needs it.
• The programs can be consulted on the School’s website or downloaded through the QR code available at the entrance of the auditorium. Printed programs are not delivered.
• The cloakroom service is not available.
• The use of elevators is limited to two people per trip.
• The auditorium undergoes a thorough cleaning and disinfection process before and after each concert.